Returns & Exchanges
Due to the perishable nature of our artisanal sweets, we strive for perfection in every box; if your order arrives damaged or incorrect, we are committed to making it right. Please note that for safety and hygiene reasons, we cannot accept returns on opened food items.
Contact the Royal Support
Email our support team within 48 hours of delivery with your order number and a photo of the issue to initiate a claim.
Verification Process
Our quality control team will review your request and photos to confirm eligibility for a refund or replacement based on our freshness guarantee.
Receive Authorization
Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on whether the physical product needs to be sent back.
Resolution
We will issue a full refund to your original payment method or ship out a fresh replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing